Dispute Resolution

Opening a Dispute

Either the client or vendor can open a dispute within 7 days of event completion.

Process

1. Submit Evidence: Describe the issue and upload supporting evidence (photos, screenshots, messages)

2. Response: The other party has 48 hours to respond with their side

3. Mediation: A platform mediator reviews both sides and proposes a resolution

4. Resolution: Both parties accept, or the case escalates to a senior panel

Resolution Options

Full refund to client

Partial refund (mediator determines split)

Vendor re-does the service

Case dismissed

Escrow Protection

During a dispute, funds remain frozen in escrow until the resolution is finalized.